Novation specialises in the development, management and negotiation of IT service contracts and associated services. We are not lawyers, we provide IT operational experience along with contract formation and development experience and skills, either on a one-time basis or an ongoing fully outsourced arrangement. Working on behalf of service providers or recipients of service providers our customers receive the best possible service at all times. We ensure all parties understand exactly what is required of them and that the contract or service level agreement forms the basis for service provisions.

Novation understands that IT services are required to support a business function or outcome, therefore it is important to ascertain, document, communicate and agree the level of services required. Novation achieves this through a set methodology.

It has been said that 'the contract doesn't make the marriage'. That's true, but when things start to go off track the contract is often the first thing revisited. So it helps to get it right in the beginning.

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