NEW ZEALAND POST
Engagement type: Service analysis.
"We engaged Novation to help us understand the actual service levels provided by our service providers in order to plan for the future. We needed to understand the service levels at a business level rather than just component by component. Novation successfully achieved that aim by providing the technical and business experience required and the right attitude to succeed. Novation continues to work with us on other projects."
Stephen Henry, General Manager, Agency Services, New Zealand Post Limited

EZIDOCS LIMITED
Engagement type: Service analysis & service agreement/contract creation.
“We were preparing to go to market with our new service offering and needed certainty in the quality of services from our suppliers to be successful. Novation helped us understand what we needed from our IT providers and how to get it”.
Amelia Costello, Ezidocs Limited

SYNERGY INTERNATIONAL LIMITED
Engagement type: Service agreement/contract creation and negotiation.
“Professional, succinct and good value - Novation are a "value add" service”
Kaetrin Stephenson, Chief Financial Officer, Synergy International Limited