- Create and negotiate IT service agreements on behalf of service providers or service recipients.
- Provide the link between business and IT, identifying the gaps between provider and client, understanding user requirements and translating those requirements into workable (and maintainable) agreements and contracts.
- Service analysis fitness for purpose.
- Process and procedure definition and implementation.
- Ongoing reviews of IT services, monitoring and reporting on Contractoral Performance.
- Full IT Contract Outsourcing.