There is often a gap between businesses and IT service providers when it comes to agreeing robust and workable service contracts or agreements. The lawyers cover the legalities but many businesses or IT people do not have the time, or sometimes the experience, to successfully negotiate the operational elements of an IT contract. Much time and effort is spent on the legalities of an agreement, yet the effort aimed at its core (the who, what, how and when) is often much less. Novation's focus is that core.

Novation can:
- Reduce your legal fees by preparing the contract or agreement in readiness of final legal review
- Provide real IT operational experience and understanding of 'pit falls'
- Fill the gap between legal counsel and the business/IT
- Provide practical advice and guidance with service process and procedures
- Provide advice on service fitness for purpose
- Formulate tailored robust IT Services Level Agreements
- Assist in the negotiation of Service Level Agreements
- Maintain a working relationships with supplier teams
- Undertake contract planning, development and administration
- Monitor and report on Contractoral performance